Privacy Policy

Website and demo requests. When you request a demo we collect your name, store name, email address, phone number, and any message you write. We store the request and email it to ourselves through our email provider.

Dashboard accounts. Your email address, your role, the store you belong to, and sign-in records.

Store information. Your store's name, address, catalog, and settings.

Scan Data. The kiosk captures images of the scale area and uploads them with information about each scan, such as the item identified, the code entered, any selection or correction made by staff, the device, and the time.

Device information. Kiosks report operational and diagnostic information about themselves.

Support. Messages and attachments you send us.

Technical data. Standard server logs, such as IP address and browser type.

The kiosk camera is aimed at the checkout scale to photograph produce. An image may incidentally include a hand or other part of a person placing an item on the scale. Shalyx does not use the kiosk to identify or track people.

The store that operates the kiosk is responsible for any camera notice or consent that the law where you are requires. Questions about a specific store's use of the kiosk should be directed to that store.

• To provide, operate, and support the Service.
• To develop and improve the Service, including training our machine-learning models on Scan Data.
• To communicate with customers and respond to requests.
• To keep the Service secure and reliable.
• To bill for the Service and comply with our legal obligations.

We do not sell personal information and we do not use it for third-party advertising.

We share information with service providers that process it on our behalf, such as providers of cloud hosting, storage, computing, and email. They may use it only to provide their services to us.

We may also disclose information when required by law, to protect the rights or safety of Shalyx, our customers, or others, or as part of a merger, acquisition, or sale of our business, in which case this policy continues to apply to the information transferred.

We keep information for as long as we need it for the purposes above. Scan Data may be kept indefinitely, including after a customer's subscription ends.

We use reasonable safeguards to protect information. No system is perfectly secure, and we cannot guarantee the security of information.

Dashboard users can update their account information or ask us to remove an account.

If you believe an image identifies you, contact us with enough detail to locate it and we will consider your request.

Depending on where you live you may have additional rights under local law, such as the right to access, correct, or delete personal information, or to object to certain processing. To exercise any right, email support@shalyx.com. We will respond within the time required by applicable law.

We use cookies to keep you signed in. We do not use advertising or tracking cookies.

The Service is for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 16.

Our service providers store and process data in the United States. If you access the Service from elsewhere, your information will be transferred to and processed in the United States.

We may update this policy as the Service changes. We will post the updated policy at shalyx.com/privacy and update the date above, and for material changes we will notify customers by email.

Questions about this policy or about your information: support@shalyx.com.